Regional Medical Staff Contracts Liaison, Mental Health and Substance Use – Surrey

  • Full Time
  • Surrey

Fraser Health

Salary range: The salary range for this position is CAD $54.16 – $77.86 / hour Why Fraser Health?: Step into the spotlight as our newest Regional Medical Staff Contracts Liaison, focusing on Mental Health and Substance Use!

Are you a master negotiator with a passion for healthcare management? With a minimum of five to seven years of experience and a Master’s degree in business administration or a related field, you’re the perfect fit for this role. Join us in revolutionizing healthcare delivery and making a tangible impact on communities in need.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview: Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Executive Director, MHSUS, the Regional Medical Staff Contracts Liaison supports the Program Medical Directors (PMDs) of Mental Health & Psychiatry, Addiction Medicine and Substance Use Services by overseeing contract management, reporting and utilization for clinical services. This position provides advice to the Program Medical Directors, senior leadership, Medical Affairs and Ministry partners on the compensation models necessary to sustain clinical service delivery, drafts briefing notes in support of obtaining funding or authorization to implement new contracts or expand existing contracted clinical services.

The Regional Medical Staff Contracts Liaison will lead contract negotiations for clinical and medical leadership contracts. This position also is actively involved in reviewing contract drafts and ensuring the resulting negotiated agreements for clinical services and medical leadership are in alignment with provincial standards.

This role has ongoing internal contact with staff and medical staff at all levels of the organization, including senior leadership, program directors, physician program medical directors, Department and Division heads and medical staff. This role will involve influencing and persuading strategic directions and tactical decisions regarding compensation for clinical service delivery and medical leadership positions. This role will regularly have contact with Ministry officials and representatives from the Health Employers Association of BC to gain support for medical staff compensation and funding strategies. Key partnerships are with Fraser Health’s PMDs, Department and Division Heads, MHSUS Operational Directors, FHA finance, the Ministry, and the Medical Affairs team.


  • Manages the administration of existing and newly developed clinical service contracts, sessional agreements and MOCAP contracts by maintaining and improving the contract database and data collection process to ensure Ministry reporting requirements are met, and that all contracted services are provided according to Ministry guidelines and value for funding is established.
  • Leads the development of business cases, proposals, briefing notes and impact analysis concerning the expansion of existing and implementation of new clinical service contracts in collaboration and consultation with medical staff, Fraser Health operational leaders, finance, and operational teams.
  • Lead negotiations of clinical and administrative medical staff contracts, ensuring terms and conditions align with organizational goals and MoH standards.
  • Collaborates with Medical affairs, MoH, finance, and operational teams to help develop comprehensive and compliant contractual agreements.
  • Reviews drafts of all contracts for clinical services and medical leadership contracts. Actively participates in credentialing of Mental Health and Substance Use Services physicians.
  • In collaboration and with oversight from the Program Medical Directors, monitors contracts for workload and contract compliance issues and meets with medical staff to provide feedback and performance reviews on contractual service delivery obligations and ensures performance issues are addressed.
  • Tracks contract expiry dates and plans strategies for active contract management, contract renewals and renegotiations in advance of termination dates, with the aim of improving service delivery and implementing health system redesign and values-based health care principles in each renewal.
  • In collaboration with the Program Medical Director(s), and FHA finance teams ensure consistent review and management of MHSU physician services budget.
  • In collaboration with the Program Medical Director(s), identifies process issues and develops and implements quality program and process initiatives to improve the efficiency, quality, and effectiveness for medical service delivery.
  • Works in conjunction with internal and external stakeholders to identify the contract management technology needs and directs and implements systems to introduce innovative solutions to contract oversight and reporting operations, as needed in alignment with organizational and MoH policies.
  • Develops resource materials and presentations to educate medical staff on compensation models and engages with Program Medical Directors and MHSU operational leaders in planning and strategic initiatives.
  • Stays informed about healthcare industry regulations, legal requirements, and accreditation standards relevant to MHSU services.
  • Ensure that all medical staff contracts comply with applicable laws and regulations.
  • In collaboration with the Program Medical Director(s) and regional heads, establishes short- and long-term goals and is aware of emerging trends and best practices to ensure delivery of quality services to meet health service delivery.
  • Participants as required on internal and external committees.
  • Collaborate with finance teams to conduct financial analyses related to proposed contracts, including budgetary considerations and cost-effectiveness assessments.
  • Builds and maintains positive relationships with medical staff, physicians, and other key stakeholders involved in contract negotiations and management.
  • Serves as a liaison between medical staff and organizational leadership, addressing concerns and facilitating effective communication.
  • Maintain accurate and organized records of all medical staff contracts, amendments, and related documents.
  • Generate regular reports on contract status, renewals, and compliance metrics for organizational leadership.
  • Perform other related duties as required.

Qualifications: Master’s degree in business administration, healthcare management, or a related field, supplemented with five (5) to seven (7) years of recent related experience negotiating and managing medical staff contracts, preferable in mental health and substance use setting, or an equivalent combination of education, training, and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

  • Demonstrated ability in drafting contracts and overseeing, monitoring, and reporting on their implementation.
  • Demonstrated ability in negotiating contracts including developing negotiation plans within the public sector environment.
  • Established confidence and professionalism in presenting and making recommendations and taking position in opposition to authority figures.
  • Superior verbal and written communication skills with expertise in translating complex issues and presenting the information in concise, meaningful ways to effectively persuade others.
  • Ability to create a shared vision and commitment to that vision by employing consensus building strategies.
  • Demonstrated analytical critical thinking skills and experience assessing complex information and situations, determining the impact, and developing strategic, progressive, creative, and innovative solution with a focus on improving the sustainability and cost effectiveness of contracted services.
  • Ability to implement change management in a complex environment that is consistent with the vision, purpose and operating principles of both Fraser Health and Mental Health & Substance Use Services.
  • Ability to work independently and as part of a team, using collaborative leadership skills with working with others to identify issues, design solutions, follow-up with actions and evaluate results.
  • Strong interprofessional and conflict resolution skills and the ability to establish and maintain effective working relationships with external and internal partners at all levels of the organization.
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