Security Training, Education, and Awareness Manager

Job Description

Why you will love working here

Employment Type: Permanent
Contract Duration:

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.


• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.


• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.


• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.


• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You will be joining the Information Security team in the Information and Data (I&D) Division.
You will be responsible for designing, implementing, and managing IATA’s wide cybersecurity awareness programs, training initiatives, and educational campaigns. You will also strengthen the aviation industry's cyber resilience by cultivating a culture of cybersecurity awareness across aviation.
This role plays a critical part in fostering a culture of cyber vigilance and reducing human-related security risks through tailored, engaging, and measurable awareness strategies.

What your day would be like

You will be responsible for:

• Develop and implement a strategic cybersecurity training and awareness program.


• Build a Cyber Champion Network across IATA’s business and technology to embed security awareness across and foster a culture of shared responsibility.


• Design and deliver role‑based training for various aviation stakeholders.


• Create engaging cybersecurity awareness campaigns to promote safe digital practices and threat recognition.


• Ensure training content aligns with international aviation cybersecurity standards and regulatory requirements.


• Maintain and update training materials to reflect evolving threats, technologies, and compliance needs.


• Coordinate with internal and external partners to harmonize cybersecurity education efforts across the aviation ecosystem and integrate cybersecurity into broader training and compliance programs.


• Conduct regular assessments to measure training effectiveness and identify areas for improvement.


• Conduct phishing simulations and other behavioral assessments to evaluate employee readiness and response.


• Report training metrics and outcomes to senior leadership and regulatory bodies.


• Support incident response readiness through targeted education and simulation exercises.


• Advocate for a cybersecurity‑conscious culture across all levels of the organization.


• Ensure a consistent and unified voice across cybersecurity.

We would love to hear from you if

• Master’s degree in cybersecurity, education, or a related field, or equivalent experience.


• Minimum 5 years of experience in education, with at least 2 years focused on cybersecurity training, education and human factor in multinational companies.


• Proven track record in developing and delivering cybersecurity training programs across diverse roles.


• Excellent written and verbal communication skills, with the ability to translate and present technical cybersecurity concepts into accessible, engaging content.


• Strong understanding of threat actor motivations, attack vectors, and cyber kill chain models, with experience in information security, phishing campaign, business email compromise tools.


• Experience working in or with the aviation industry is highly desirable.

Travel Required: Y: 5%

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!