Senior Logistics Coordinator - Ocean Import Freight Forwarding

Job Description

<p>We are seeking Senior Logistics Coordinators to enhance our dynamic team in the Toronto office. This role is pivotal for those who excel in navigating the complexities of logistics with a forward-thinking approach. It's not just about managing day-to-day tasks; it's about anticipating challenges before they arise, particularly in the ocean importation process, ensuring smooth and efficient operations. The ideal candidate will bring a proactive mindset to foresee potential issues, ensuring our logistics operations run seamlessly.</p><p><br></p><p>Responsibilities</p><ul><li>Proactive Monitoring and Resolution: Actively monitor ocean import and export shipments, ensuring timely follow-up, tracking, and tracing. Identify problems before they escalate and implement timely resolutions. Your ability to foresee and mitigate potential challenges in the ocean importation process will be key to success.</li><li>Knowledge of Customs Procedures: An understanding of customs procedures and examination processes is crucial. Candidates should be familiar with the regulatory requirements to facilitate smooth customs clearance for shipments.</li><li>Documentation and Compliance: Handle all necessary documentation accurately, including invoicing, import declarations, and ensuring compliance with all relevant customs procedures and examination processes.</li><li>Customer Interaction and Support: Provide exemplary customer service by engaging with clients over the phone. Offer updates on shipment status, guide them through customs regulations and procedures, and efficiently handle any complaints or concerns.</li></ul><p><br></p><p>Qualifications</p><ul><li>Ocean Import Expertise: 5+ years experience in ocean import operations within a Freight Forwarding company, with a profound understanding of the intricacies and challenges of ocean importation. This includes significant experience with the shipment deconsolidation process.</li><li>Customer Service Excellence: Outstanding customer service skills and the ability to communicate effectively with a diverse range of stakeholders.</li><li>Multitasking Ability: Proficiency in handling multiple tasks simultaneously without compromising on quality or efficiency.</li><li>Organizational Skills: Exceptional time management and organizational skills, with a proven track record of thriving in fast-paced environments and meeting tight deadlines.</li><li>Teamwork and Independence: Ability to work effectively both independently and as an integral part of a team.</li><li>Technical Proficiency: Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.</li></ul><p><br></p>