Senior Quality Assurance Automation Engineer

Job Description

Job Title: Systems Testing / QA Specialist - Senior

Location: Toronto, ON (Hybrid - 2 days onsite per week, flexibility possible)

Client: Public Sector

Duration: 12+ Month Contract (Extension Possible)

Note:

We are seeking a highly skilled Senior Systems Testing / QA Specialist with 7+ years of experience to support the implementation of a Genesys Cloud CX Contact Centre as a Service (CCaaS) solution, including Verint Workforce Management (Enterprise & Essentials) and Verint Quality Management.

The ideal candidate will be hands-on with manual and automated testing, work closely with vendors and internal stakeholders, and play a key role in validating system functionality, integrations, and overall solution quality in a large-scale public sector environment.

Key Skills & Expertise:

• 7+ years of experience in manual and automated software testing
• Strong experience with functional, regression, integration, and UI testing
• Hands-on experience with UAT coordination and defect resolution
• Familiarity with contact centre technologies (Genesys Cloud CX, Verint WFM, Verint QM - strong asset)
• Proficiency with test management and defect tracking tools (JIRA, Azure DevOps, TestRail or equivalent)
• Solid understanding of QA methodologies, SDLC, and testing best practices
• Experience investigating issues using application logs and test results
• Excellent analytical, documentation, and communication skills
• Ability to work independently and collaboratively in cross-functional teams

Experience / Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience designing, executing, and maintaining test strategies, test plans, and test cases
• Proven experience supporting public sector or service-oriented environments (preferred)
• Experience working with external vendors and infrastructure teams
• Exposure to test automation tools or scripting is considered an asset
• Strong organizational skills with a high attention to detail
• Ability to manage priorities in a fast-paced project environment

Responsibilities:

• Design, execute, and maintain manual and automated test cases based on business and technical requirements
• Perform functional, regression, integration, and UI testing across Genesys Cloud CX and Verint platforms
• Coordinate and support User Acceptance Testing (UAT) and manage issue resolution
• Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners
• Lead or coordinate testing activities with project QA resources
• Develop and maintain QA documentation including test strategies, matrices, plans, scripts, scenarios, and reports
• Investigate testing and production issues, analyze logs, and escalate risks as needed
• Log, track, and manage defects using JIRA or Azure DevOps, ensuring timely resolution
• Provide regular updates on test progress, defects, risks, and quality metrics
• Identify opportunities for process improvement and quality enhancements

If you're interested in exploring this opportunity or learning more, please share your updated resume at