Senior Systems Analyst, Integrated Electronic Health Record Solutions

  • Full Time
  • Burnaby


Job ID 2412669_pl355 Date posted 05/17/2024

Senior Systems Analyst, Integrated Electronic Health Record Solutions

Provincial eHealth Operations

Burnaby, BC

Within a client service culture, this is an Information Systems senior professional level job responsible for managing the Integrated Electronic Health Record (IEHR) application within a multi-site environment. The primary focus is on management and ongoing maintenance of CareConnect and other eHealth applications, project control and coordination of project performance.

The position is responsible for planning, analyzing, designing, developing and implementing effective solutions to meet requirements of clinical stakeholders as well as work collaboratively with other IMIS teams; maintains and enhances IEHR Applications as necessary and can participate in various corporate projects at any one time. Leads a project team, prepares detailed specifications including writing project plans, flowcharts showing system linkage, data movement and resource requirements; evaluates the success of post implementation results.

Works with vendors to ensure service levels meet corporate standards, and test and evaluates software in order to recommend the product that will meet current and future needs. Project management, systems analysis, web development programming and reporting skills and techniques, and experience with clinical information systems such as CareConnect, IntraHealth, PCISs, Softmed, webDI, Sunset and PharmaNet required in order to manage assigned project and ongoing work.

This includes working knowledge of multiple programming languages and tools such as: .Net, C#, HL7 V2 and V3, ASP. Net; Object Oriented design, UML, Use Case and Workflow development skills, and experience with database management, data manipulation and software such as Microsoft SQL Server, Oracle, and MS Access.

Provides user support, training and consultation as well as other user liaison services. Provides input to the development of policies and procedures.

What you’ll do

  • Provides senior application support leadership to the IEHR Solutions team with respect to CareConnect and other IEHR Applications by being conversant with future direction of eHealth and client server systems, providing requirement studies, software selection processes, systems implementation or upgrades, and overseeing and supporting the ongoing operation.
  • Performs technical scope of work as required by analyzing business, preparing detailed system design proposals, cost/benefit and making recommendations on advisability/necessity of hardware/software acquisitions.

    Designs a complex system by using standard analytical practices for technical environment, data base and file design, inputs, outputs, workflow processes, programs required, and interfaces to existing system. Prepares complex technical documents for review and approval.

    Oversees the ongoing operations of the production system; takes immediate corrective action and communicates with the staff assigned to maintain the applications as well as with the project sponsors.
  • Plans software implementation strategies that may cause change to workflow processes or policies by assessing alternative systems approaches, analyzing and recognizing how the current and future software can be managed and addressing practicality and economic feasibility issues.
  • Negotiates with clinical stakeholders and other project teams affected by identifying conflicting requirements between departments, getting agreement on a work plan for the project, setting schedules based on priorities and staff availability or requirements, and ensuring the assigned staff have the required knowledge and skills. Collaborates with Clinical Solutions teams by performing specific systems modifications in order to meet change requirements.
  • Uses Object Oriented Design, UML, and Use case development skills to document requirements and design specifications.

    Designs and documents operational workflows.
  • Develops and implements detailed project/work plans by analyzing the general systems requirements using a broad based understanding of systems relationships, estimating work required task by task, determining the sequence, assigning tasks to staff and creating a viable detailed project/work plan. Advises the appropriate technical support and infrastructure groups of planned work by ensuring that the work required is estimated and that agreements are in place to provide a necessary support when scheduled.
  • Meets with vendors to evaluate new technologies and releases by reviewing and analyzing vendor supplied software, determining optimum system configuration, assessing the impact of existing production systems, operating procedures and data back-up.
  • Assists in the development and maintenance of CareConnect, EMPI, and other IEHR systems’ interfaces by methods such as analyzing the systems requirements, utilizing the appropriate programming language, developing report needs in accordance with case language, testing, creating adaptations and providing ongoing maintenance, troubleshooting and systems enhancement services.
  • Produces formal documentation for clinical business needs by planning systems solutions, costs and schedules for review by the IEHR Solutions management, and providing a project charter when necessary.
  • Coordinates and collaborates with project resources by monitoring project team’s progress to ensure plans are being met, ensuring the quality of work produced is of an acceptable standard and coordinating with project leaders of interfaced systems to ensure that overall plans are being met.
  • Identifies testing requirements by developing detailed schedules for systems testing, user testing and production implementation by using established test procedures.

    Identifies necessary changes to project plans by methods such as ensuring all project deliverables are produced, resolving all project problems, escalating when appropriate and preparing project status reports and presentations.
  • Liaises with other IMIS teams such as Integration, PCIS, Softmed, Sunset, Health Records, and Radiology Team in order to manage impact of external changes to IEHR Applications and enhance the integrated environment of the Electronic Health Record. Performs impact assessment, change process, while keeping apprised of other projects.

    This is a very complex task requiring senior professional skills due to complexities of the systems architecture and the integrated environment. Also works closely with the Privacy Office in order to ensure that all privacy requirements are being met.
  • Oversees and provides work direction to assigned project resources and contract resources by assigning tasks, setting priorities and re-assigning work when necessary.

    Works with clinical Managers to ensure that staff has adequate technical and other training to perform their duties, providing training and/or technical guidance to staff and scheduling attendance at training sessions.
  • Manages, administers and maintains the information database by ensuring data quality, investigating and taking corrective action on anomalies or errors, entering or ensuring the appropriate data is entered, and developing scheduled and ad hoc reports as required.
  • Maintains currency in technology and business skills by methods such as researching the Web and trade journals, meeting with vendors and networking with outside agencies.
  • Performs other related duties as required.

  • What you bring


  • Graduation from a recognized degree or diploma program in Computer Sciences or Health Information Science, four (4) years’ recent related experience, or an equivalent combination of education, training and experience.
  • Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • Ability to organize work.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to write programs in a variety of programming languages.
  • Ability to utilize related hardware and software.
  • Physical ability to carry out the duties of the position.

  • What we bring

    Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

    That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  • As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

    What we do

    The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

    Learn more about PHSA and our programs:

    PHSA is committed to employment equity, encouraging all qualified individuals to apply.

    We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

    Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

    True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.