Service Manager

Job Description

Job Description

Job Description

Drive Autogroup

We pride ourselves on creating an environment where dedication and loyalty are not just valued but celebrated. We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding.

At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands

Career Opportunity

Brimell Toyota a proud member of Drive Autogroup is currently seeking a Service Manager to join their team! As the Service Manager, you will oversee the day-to-day operations of the service department, ensuring efficient workflow, superior customer satisfaction, and a high standard of quality in all vehicle maintenance and repair services. You will lead a team of technicians and service advisors, develop processes to improve service delivery, and drive the department’s growth and profitability.

Responsibilities

• Provide exceptional customer service by explaining procedures and repairs as required to the customer, complete with accurate estimates
• Ensure efficient and timely completion of automotive repairs and maintenance
• Knowledge of manufacturers warranty and insurance policies

• Lead, motivate, and develop a team of service technicians, advisors, and support staff.

• Maintain and improve departmental performance by implementing operational best practices and improving efficiencies.

• Ensure a high level of customer satisfaction by addressing customer concerns and service issues promptly and professionally.

• Analyze service department performance metrics, track goals, and prepare reports on key performance indicators (KPIs).

• Monitor and manage inventory levels, ensuring the department has necessary parts and equipment for timely service.

• Conduct regular team meetings to ensure alignment on goals, expectations, and service standards.

• Collaborate with sales and parts departments to optimize the customer experience and maximize sales opportunities.

• Handle customer complaints or escalated service issues with professionalism and empathy.

• Stay up-to-date on industry trends, manufacturer service standards, and dealership processes.

• Collaborate with other departments to ensure smooth workflow and efficient operations

• Stay up to date with industry trends, new technologies, and best practices

The Perfect Candidate

• Well-rounded background in customer service.
• Comprehensive experience in the automotive industry.
• Leader in the service process from both a customer experience and technical perspective.
• Confident approach with customers to understand their needs.
• Strong facilitation and leadership skills with the ability to motivate others.
• Takes self-initiative to execute tasks but is also encourages team members to achieve common goals.
• Sustains a high attention to detail and a positive attitude in a fast-paced environment.

Qualifications

• Minimum 3 years’ Service Management experience as an Automotive Service Manager or Assistant Manager with a proven record in both service and customer satisfaction
• College Diploma or Trade School Certificate in Automotive Studies, or equivalent
• Strong interpersonal, written, and verbal communication skills
• Possess sound automotive technical background with a strong knowledge of technical/mechanical repairs, product, and automotive parts
• Valid Driver’s License

What We Offer

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Employee purchase plans and company discounts
• Supportive work environment
• Health and wellness initiatives
• Exciting company events

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.