SERVICE REPRESENTATIVE - St. Thomas

Job Description

<p><h3>SERVICE REPRESENTATIVE - ECR</h3>
<p>Job Summary: The Service Representative processes financial transactions and cross-sells to affect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.</p>
<h3>Essential Responsibilities</h3>
<ul>
<li>Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc in accordance with established policies, regulations and service standards.</li>
<li>Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.</li>
<li>Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.</li>
<li>Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentation.</li>
<li>Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.</li>
</ul>
<h3>Other Responsibilities</h3>
<ul>
<li>Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.</li>
<li>Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.</li>
<li>Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.</li>
<li>Performs other related duties as assigned.</li>
</ul>
<h3>Independence of Judgment</h3>
<p>The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises limited independent discretion; seeks guidance and direction from management when activities exceed established authorities.</p>
<h3>Supervisory Responsibilities</h3>
<p>This position has no direct supervisory responsibilities.</p>
<h3>Competencies</h3>
<ul>
<li>Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language</li>
<li>Computer literate</li></ul></p>
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