Software Trainer

Job Description

Field Software Trainer

Contract: 12 months with likely conversion to permanent

Rate: $30-35/hr

Remote with travel across Canada (50-75%)

Position Summary:

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in Canada.

What you’ll do:

• Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.

Provides training on a range of software products, tools, support and practical set ups found at typical client sites.

• Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.

• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.

• Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.

• Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.

• Performs other related duties as assigned.

Qualifications:

• 2+ years software training experience

• Experience with executing customer-facing implementation or product delivery projects

• Demonstrated experience managing multiple priorities and balancing competing priorities.

• Excellent interpersonal/communication and presentation skills

• Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Preferred Qualifications:

• Dealership experience preferred – Marine, RV or Powersports

• Bachelor’s degree or equivalent experience preferred

• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)

• Ability to consult and collaborate cross-functionally with other departments

• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner