Sr. ServiceNow Project Manager

Job Description

Overview

Position Description: We are currently hiring for a Sr. ServiceNow Project Manager for one of our clients.

Responsibilities

• Manage the end-to-end delivery of ServiceNow implementation and enhancement projects.
• Lead project planning sessions, establish project timelines, and manage stakeholder communications.
• Work closely with technical teams, business analysts, and ServiceNow developers to ensure timely delivery of high-quality solutions.
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Apply ITIL and ITSM best practices to ensure project alignment with service management goals.
• Track project progress using tools like ServiceNow PPM, JIRA, or MS Project.
• Proactively identify and manage risks, issues, and dependencies.
• Ensure compliance with ServiceNow governance models and deployment practices.
• Report project performance using KPIs and prepare executive dashboards and status reports.
• Facilitate UAT (User Acceptance Testing) and coordinate go-live activities.
• Support organizational change management and user adoption strategies.

Required qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field.
• 5+ years of experience in project management, with a focus on IT service delivery or enterprise platform deployments.
• 2+ years of hands-on experience managing ServiceNow projects (ITSM, ITOM, HRSD, or SecOps modules preferred).
• Demonstrated experience with ITSM frameworks such as ITIL v3 or v4.
• Proficient with Agile, Scrum, and/or Waterfall project delivery methodologies.
• Strong knowledge of ServiceNow SDLC, configuration, and platform capabilities.
• Excellent communication, leadership, and organizational skills.
• Proven experience in managing stakeholders and cross-functional teams.

Certifications

• Certified ServiceNow System Administrator
• Certified ServiceNow Implementation Specialist (ITSM module preferred)
• ITIL v3 or v4 Foundation Certification (preferred)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is a future opportunity.

What you can expect from us

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

Skills

• Project Management
• ServiceNow