Supervisor Restaurants -WINTER--Full TIme

Job Description

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario.

Seasonal (Seasonal)
WHAT'S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals &Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

SEASONAL - FULL TIME
START DATE- DEC 7, 2025
WAGE- $21.43 HR
4 to 5 SHIFTS PER WEEK
WHAT WILL I BE DOING?
Supervisors are responsible for running a daily shift, this includes overseeing the staff, opening, and closing the business units and upholding brand standards.

• Set clear service expectations for staff; supervise, motivate, coach, & recognize performance of team members. Address, manage and document performance shortfalls as they happen. Conduct performance evaluations on all workers under their control and initiate/suggest plans to help motivate workers to achieve goals.
• Adhering to Brand Standards set by the company, following station layouts, drink recipes, and service standards.
• Train and lead front line staff and ensure day-to-day operation and ongoing coaching and development are geared to deliver the highest degree of sales, service, safety and guest experience. Leverage and involve other departments as necessary. With oversight from Manager, develop SOPS and other training documents.
• Build and maintain a positive working relationship with Culinary Leaders, chefs and cleaning staff. Develop and possess an extensive knowledge of menu
• Oversee and, when necessary, help team complete their daily tasks by performing such work as serving, cashiering, complete opening/closing duties, bus tables etc. ; manage a cash float based on the cash handling standards of the business, balance and reconcile daily sales, balance safes, complete daily reporting.
• Build and maintain positive relationships with Guests and/or Group Conveners. Be confident with managing guest expectations and seamlessly ensuring satisfactory service recovery.
• Accountable for dept. area daily maintenance equipment and amenities.
• Responsible for order food and beverage products for the business unit, adhering to the par levels provided by the Manager/Assistant Manager

WHAT DO YOU NEED FROM ME?

• Must be a minimum of 18 years of age where alcohol is served.
• Must have Smart Serve Certificate or be willing to obtain where alcohol is served.
• Minimum of three years of serving experience or extensive customer service experience
• Previous supervisory, training, coaching, and performance management experience, preferably within the hospitality industry preferred
• Excellent Customer Service and Communication Skills
• Previous POS systems experience an asset
• Reliable, punctual and professional in presentation
• Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
BLUE MOUNTAIN RESORT COMPANY OVERVIEW
Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
ALTERRA COMPANY OVERVIEW
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.