Technical Trainer

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

The Technical Trainer is responsible for conducting classes whether in person or interactive online. Their goal is to educate and empower customers to be successful with Crestron Technology. They must stay current on an assigned Crestron Technology to work towards becoming a Subject Matter Expert (SME). The Technical Trainer will also work closely with peers to give critical feedback on course materials.

This position is a hybrid position requiring to be onsite three days a week.

Responsibilities:

• Responsible for teaching foundational technical training courses in Instructor Led Training (ILT) or Interactive Online Training (IOLT) classroom styles.
• Prepare training room and or interactive online training spaces and related resources prior to the start of each class.
• Knowledge and expertise in working with exams (answering questions) as well as evaluating student exams.
• Work closely with curriculum developers to ensure courses are meeting the needs of the students.
• Support and work at Crestron Seminars, Crestron Trade Show, and Crestron Training / Crestron Masters events.
• Other duties or responsibilities as required.

Requirements:

• 2 years in audio, video and informational design/integration, rental & staging, or related industry.
• 2 years deploying, commissioning, and programming Crestron systems. A valid Crestron Certified Programmer (CCP) or higher certification would be an asset.
• Industry or vendor certifications such as CTS, CTS-D or I, MCSE, CCNA would be an asset.
• 1 year delivering technical training or equivalent experience; must be familiar in professional training techniques for adult learners.
• Expertise in remote collaboration and e-learning software suites such as Zoom, Microsoft Teams, or others.
• Highly organized to effectively handle multiple tasks in a fast-paced environment, yet flexible enough to respond quickly to critical issues.
• Valid Ontario driver’s license and Canadian passport; able to travel both nationally and internationally without restriction.

Communication/Contract Skills:

• Ability to work collaboratively and cross-organizationally.
• Excellent verbal and writing skills.
• Excellent presentation and teaching skills.
• Excellent interpersonal skills.
• Ability to present technical information in an interesting and compelling manner.
• Ability to quickly assimilate technical information.
• Have a passion for helping others learn and a commitment to serving as a strong product advocate.

Other Requirements:

• Estimated 10% travel per year.
• Goals 90% of time on course training and 10% of time on continued education and content development.
• Strong analytical and problem-solving skills.
• High level of motivation and enthusiasm.

Crestron Electronics offers a competitive total compensation package including key benefits such as a Group Retirement Savings Program with Company Match, Extended Healthcare Benefits, Dental Benefits, Basic Life Insurance, Basic AD&D Insurance, and Long-Term Disability Insurance. We also provide access to a Virtual Wellness Platform that focuses on your physical, mental, emotional, family, social, and financial wellbeing with highlights such as Employee & Family Assistance Programs, Telemedicine, and Virtual Fitness.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

#J-18808-Ljbffr