Warranty Specialist
Job Description
As the Warranty Technician is responsible for managing homeowner service requests and performing maintenance and repairs throughout the builder warranty period across single family and multi family communities. This role ensures a high level of customer satisfaction through timely service, clear communication, and quality workmanship.
Homeowner Support & Service Delivery
- Respond to homeowner warranty requests for both single family and multi family units.
- Conduct service calls, inspections, and diagnostics to identify and verify warrantable issues.
- Complete hands on repairs such as:
- Drywall touch ups
- Paint corrections
- Door/hardware adjustments
- Minor plumbing or electrical troubleshooting
- Interior finishing repairs
Trade Coordination & Follow Up
- Work closely with the Warranty Administrator to schedule and manage trade contractors.
- Monitor progress, verify completion quality, and document outcomes.
- Provide accurate updates to the Warranty or Customer Care Manager.
Documentation & Reporting
- Maintain organized service records for all warranty tasks.
- Document photos, notes, and work logs within builder software systems (e.g., HomeFront, MS Teams, Office Suite).
Qualifications & Experience
- 3+ years of experience as a Warranty Technician or related residential maintenance role.
- Strong understanding of residential construction, finishing, and building systems.
- Skilled in drywall repair, painting, trim/finish carpentry, and minor mechanical troubleshooting.
- Ability to read and interpret home plans, warranty guidelines, and service documentation.
- Strong communication skills and calm, professional homeowner interactions.
- Proficiency with basic technology (MS Office, Teams, builder software).
How to Apply
Ready to start your career as a Warranty Specialist at Hays?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Hays in Calgary.
Is this a remote position?▼
This appears to be an on-site role in Calgary.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.