Account Coordinator

Job Description

The Account Coordinator, Retail Sampling will report directly to the Field Manager and will supports the planning, execution, and reporting of retail sampling programs across Canada. You'll work closely with internal teams, clients, vendors, and brand ambassadors to ensure flawless delivery of campaigns that drive trial, awareness, and brand love. The ideal candidate will have excellent time management and communication skills with the ability to effectively work both independently and with their peers to deliver successful results.

• Support the day-to-day management of multiple retail sampling programs under the guidance of the Field Manager and Account Manager.
• Coordinate sampling schedules, retail partner logistics, and product purchases to ensure timely execution.
• Liaise with field teams to communicate activation details, briefing materials, and brand standards.
• Monitor field execution through live updates, photos, and feedback to ensure quality and compliance.
• Assist with the development of client-facing documents such as status reports, recaps, timelines, and budget trackers.
• Participate in client and internal status meetings; capture action items and follow up as required.
• Contribute to creative brainstorming and problem-solving to enhance consumer engagement and program results.
• Track and reconcile program expenses and invoices with accuracy.
• Support the creation and maintenance of detailed program databases (sampling locations, product SKUs, performance metrics, etc.).
• Compile post-program reports including photos, metrics, and key learnings.
• Support the FM and AM in analyzing sampling data and consumer feedback to identify trends and opportunities for optimization.
• Support larger team on XM activations as needed.

• Stay up to date with industry trends and best practices in event marketing an understand the local market.

• A minimum of 1+ years of experience in event coordinator is required.

• Previous experience as an Account Coordinator, Team Lead or Brand Ambassador is an asset.
• Previous experience in retail sampling or shopper marketing is an asset.
• Must have a valid driver's license and access to your own vehicle.
• Ability to work flexible hours including overnight travel, evenings and weekends.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and/or Google Workspace (Excel/Sheets proficiency required).
• Comfort working in a fast-paced, ever-changing environment with a positive, solution-oriented attitude.
• Strong attention to detail and commitment to high-quality work.
• Outgoing, friendly, sense of team spirit, confident and dedicated to event management.
• Client service orientated with an ability to build strong and productive working relationships.
• Bachelor's degree in marketing, event management, or related field is preferred.

Mosaic is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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