Account Manager - Security Hospitals

Job Description

Job Description

Job Description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Account Manager - Security Hospitals

Location: Ottawa
Job Type: Full-Time
Reports to: Service Manager
Salary: $60,000 per year
Start Date: Immediate

About the Role

We are currently seeking a highly organized and proactive Account Manager - Security Hospitals to oversee day-to-day security operations across designated client sites. This position is ideal for a strong leader with operational management experience who thrives in a fast-paced, client-facing environment.

The Account Manager - Security Hospitals plays a critical role in maintaining client satisfaction, ensuring contractual compliance, and leading security personnel. You will act as the key liaison between clients and internal teams, while managing the scheduling, training, and performance of security staff.

Key Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for assigned client accounts.
• Conduct regular site visits and client meetings to ensure satisfaction.
• Address client concerns promptly and professionally.
• Operational Oversight
• Oversee day-to-day security operations across assigned sites.
• Ensure staffing levels meet contractual requirements.
• Manage scheduling, shift coverage, and emergency call-ins.
• Monitor and maintain compliance with all company and client policies.

• Team Leadership
• Supervise and support site supervisors and frontline security personnel.
• Conduct performance evaluations, coaching, and corrective actions.
• Assist with recruitment, onboarding, and site-specific training.
• Administrative Duties
• Prepare reports on incidents, staffing, and compliance.
• Track hours, attendance, and manage payroll submissions for the team.
• Ensure adherence to health & safety protocols and workplace policies.

• Quality Control & Compliance
• Conduct audits and inspections to ensure service delivery standards.
• Investigate and resolve incidents or service-related issues.
• Maintain up-to-date site post orders and ensure guard certifications are current.

Qualifications

• Minimum 3 years of experience in a supervisory or operations management role, preferably in the security industry.
• Valid provincial Security Guard License.
• Excellent leadership, organizational, and communication skills.
• Strong problem-solving ability and decision-making skills under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must be available for on-call responsibilities, including evenings and weekends as needed.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.