Customer Service Representative
Job Description
The Role:As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Provide feedback on customer trends and issues to management.
Join a dynamic team dedicated to delivering outstanding customer service.
Ideal Profile:The ideal candidate will possess a blend of technical and soft skills to effectively assist our customers.
- High school diploma or equivalent.
- Experience in customer service or related field.
- Technical skills: CRM software, Microsoft Office.
- Soft skills: Communication, Problem Solving, Empathy.
We value individuals who are proactive and can work well in a team environment.
What's on Offer:We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
- Comprehensive health benefits.
- Opportunities for career advancement.
- Supportive and inclusive company culture.
- Flexible work arrangements, including remote work options.
- Access to training and development programs.
How to Apply
Ready to start your career as a Customer Service Representative at Hozack, Inc.?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Hozack, Inc. in Ottawa.
Is this a remote position?▼
This appears to be an on-site role in Ottawa.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.