Senior Manager, Technology Services & Strategy

Job Description

Senior Manager, Technology Services & Strategy

Join to apply for the Senior Manager, Technology Services & Strategy role at Bell.

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer‑centric processes, policies, products and services, while upholding our Customer‑First Commitments to make it easier for customers to do business with Bell.

Key Responsibilities

• Support bi‑annual strategic planning cycles and deep dives, producing outputs for C‑suite leaders.


• Enable cross‑functional development, execution and optimization of Bell's Technology Services team strategy.


• Establish and expand AI‑focused practices and solutions across teams.


• Creation, management and tracking of strategic programs and development of executive‑level communications.


• Prepare presentations for internal strategy reviews and support communications and organizational events.


• Assist with planning and carrying out SVP & EVP weekly team meetings.


• Work with senior management, business leaders, and stakeholders to align on strategic goals.


• Facilitate the planning and implementation of Centres of Excellence (CoEs).


• Develop and support the implementation of change management plans and activities.

What You’ll Bring

• Growth Mindset: Continuous learning, improvement, and adaptability. Embrace challenges and view setbacks as opportunities for growth.


• Technology Expertise: Strong understanding of and willingness to learn about digital technologies and platforms, with experience in Salesforce, ServiceNow, Google, and/or AI preferred.


• Customer Focus: Passion for delivering exceptional customer experiences.


• Problem‑Solving: Excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions.


• Strong Communication: Excellent written and verbal communication skills, with meticulous attention to detail and ability to drive consensus on proposed solutions.


• Analytical Mindset: Thrive on identifying areas for improvement, strong analytical skills, and comfortable working with large datasets.


• Adaptability: Embrace ambiguity and confidently present recommendations for next steps.


• Organization & Time Management: Highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy.

Critical Qualifications

• Bachelor’s degree in Business Administration, Engineering, Finance, Information Technology, or a related field.


• 5+ years of experience in a role related to business strategy, strategic planning, or management consulting.


• Strong analytical skills; able to turn data into insights.


• Excellent communication, presentation, and interpersonal abilities.


• Skilled in project and change management, ideally for large transformations.


• Creative leader with strong organizational skills.


• Capable of coordinating inter‑connected deliverables.


• Effective team player at all organization levels.


• Bilingual (English/French) is a plus.


• Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto, Canada : Nova Scotia : Halifax, Canada : Ontario : Mississauga, Canada : Quebec : Montreal

Work Arrangement: Hybrid – successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week.

Application Deadline: 01/04/2026

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, and supported.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless otherwise stated. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.