Service Advisor

Job Description

Job Description

Job Description

Are you customer service oriented? Do you have good attention to detail? Are you looking to start an exciting new career in the automotive industry? The UpAuto Group is looking for a Service Advisor at !

The Service Advisor will be assisting all incoming customers attending their service appointments at . You will be responsible for providing high-level quality customer service by ensuring all guests have an enjoyable experience. You will be liaising with the Technicians to ensure that you are keeping customers up to date regarding their service appointments. If you are a team player, have a passion for customer service, an ability to stay organized, and strong time management skills, then this role is for you!

Job Duties:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns. 
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Successful Candidates Possess:

• 1-2 years of relevant experience.
• Experience with the PBS software is considered an asset.
• The desire to provide a high level of customer service.
  
• Excellent listening skills.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
  
• Self-motivated with excellent work ethic.
• Ability to problem solve and high attention to detail.

Why Work for the UpAuto Group:

• Competitive benefits and compensation plan.
• A leadership team that believes personal growth, mentorship, ongoing training and support.
• UpAuto is a purpose-built business that focuses on driving growth and performance improvement at each dealership to benefit all stakeholders.
• A culture of inclusivity where every individual's unique perspective is valued and respected.
• We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service.

UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.