Sr Field Support Representative - Sustainment

Job Description

FOR IMMEDIATE HIRE - MULTIPLE POSITIONS / MULTIPLE LOCATIONS

LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown

Job Description

The Sr Field Support Representative - Sustainment (Sr FSR - Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.

Tasks include, but are not limited to:

• Mentoring operational user on the use of LC4ISR Capabilities;
• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System's functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detailing solutions that have been created in the field;
• Providing ongoing feedback from the field force, as required;
• Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
• Assisting with field upgrades, installation, re-installation and modification;
• Travel both domestically and internationally, as required; and
• Other duties as and when needed.

Depth of Knowledge Required:

Able to:

• Support ideas with details and examples.
• Communicate with appropriate language to the purpose and audience.
• Design investigations for a problem.
• Develop a model for complex situation.
• Apply a concept in other contexts.

Experience Required:

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Security Clearance Requirements:

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.